FAQ

StepZone offers premium footwear across four main categories: Casual, Golf, Running/Walking, and Safety footwear. Each category features high-quality materials and designs tailored for specific activities and lifestyles.

Absolutely! We’re committed to providing only premium footwear and athletic gear. Every product is carefully selected to ensure it meets our quality standards and delivers the performance and style you expect from premium brands.

Yes! Our Golf collection features specialized footwear for the course, while our Running/Walking line is designed for optimal performance and comfort. Our Safety category offers protective footwear for various environments.

We offer two shipping methods:

🚀 Standard Shipping – $12.95 CAD
• Carriers: DHL or FedEx
• Delivery: 10-15 business days after processing
• Perfect for when you need your gear sooner

🎁 Free Shipping – FREE on orders over $50 CAD
• Carrier: EMS
• Delivery: 15-25 business days after processing
• Enjoy savings on qualifying orders

All orders are processed within 1-2 business days. You’ll receive tracking information as soon as your order ships, allowing you to follow your new gear every step of the way to your doorstep.

We ship worldwide with our Global Delivery service, excluding some remote areas and parts of Asia. Despite our global reach, we maintain our Canadian roots with friendly, reliable service you can count on.

Yes! We provide transparent tracking from our warehouse to your doorstep. You’ll receive tracking information via email once your order ships.

Your premium footwear arrives in quality packaging to ensure it reaches you in perfect condition, every time. We take extra care with every shipment because we know you’re excited to receive your new gear.

We accept the following payment methods:
• Visa
• MasterCard
• JCB
• PayPal

Yes, free shipping is available on all orders over $50 CAD. This is part of our commitment to making premium footwear accessible to everyone.

No hidden fees! We believe in transparent pricing. The price you see at checkout is what you’ll pay, with no surprises.

We offer hassle-free returns within 15 days of delivery. If your footwear isn’t quite the right fit, no problem! We believe finding the perfect footwear should be stress-free.

Please contact our customer service team at [email protected] to initiate your return. Our friendly team will guide you through the simple process.

Returned items must be in original condition with tags attached and in the original packaging. We inspect all returns to ensure they meet our quality standards.

We’re proudly Canadian! Our headquarters is located at:
3839 St Jean Baptiste St, Les Escoumins, CA G0T 1K0

At StepZone, we deliver more than just products – we deliver confidence with every step. Our combination of premium quality footwear, global shipping expertise, and customer-first approach sets us apart. We’re not just a store – we’re your partner in finding the perfect footwear for your lifestyle.